Robert G. Boutilier is a strategy consultant, social researcher, and Associate of the Centre for Sustainable Development at Simon Fraser University, Canada.

Ian Thomson is a practising social consultant, researcher and communicator with more than 40 years of experience in the natural resource industries, most recently as principal of Shinglespit Consultants Inc., Canada.

This unique book combines a colourful history of Bolivian politics with some of the most advanced quantitative techniques yet developed for socio-political risk analysis. This is the story of how a foreign-owned private sector mining company (Minera San Cristobal - MSC) earned, lost, and regained its social licence to operate.

Robert G. Boutilier and Ian Thomson, leading experts in stakeholder management theory and practice, transform the concept of the SLO from a metaphor to a management tool. The book traces the development of new concepts and measures in the field of stakeholder engagement while following the narrative of a community struggling with a fundamental change in its identity from a declining, malnourished llama-herding village to one of the richest towns in Bolivia.

This remarkable story will inspire practitioners in the field of stakeholder management; it will provide an invaluable roadmap for professionals working on land re-use projects in the energy, mining, and conservation sectors; it will make stakeholder relations concepts and techniques accessible to students through an engaging and in-depth case study; and it will open your eyes to one of the most fascinating accounts of how two different cultures collided and then came together to address different but aligned goals.

The first book to clearly demonstrate to professionals involved in stakeholder engagement how a complex social license to operate can be successfully achieved
The book deals with typical issues faced in the extractive and infrastructure industries and presents management tools that can be used in any culture in any region
Based on a real-life case study, expressed in detail, for use by students and researchers in the broad fields of public administration, business and society, corporate social responsibility, sustainability, community development, and economic development studies

Preface

Part One: Historic Context

Chapter 1: In the Beginning

Chapter 2: The Historical Roots of Divergent Views of Fairness

Chapter 3: Bolivian Politics from the Spanish to the Neo-Liberals

Chapter 4: The Anti-Foreigner Turn

Part Two: Retrospective from Discovery to Operating Mine

Chapter 5: Social License Concept

Chapter 6: From Geological Discovery to Construction 1994-2004

Chapter 7: Construction: 2004 to 2006

Chapter 8: Transition to Operating Mine: 2007 to 2009

Chapter 9: Renegotiation of Roles and Rights: 2010 and 2011

Part Three: Stakeholder Strategies from Quantitative Measures

Chapter 10: Shift to Quantitative Risk Assessment Methods

Chapter 11: Co-evolution of Risk Hotspots with Bolivian Politics and Economy: 2009 to 2015

Chapter 12: From Findings to Strategies that Work

Part Four: Distinctive Features and Conclusions

Chapter 13: Women and the San Cristóbal Mine

Chapter 14: The Trouble with Llamas

Chapter 15: Concluding Observations

This book traces the development of new concepts and measures in the field of stakeholder engagement while following the narrative of a community struggling with a fundamental change in its identity from a declining, malnourished llama herding village to one of the richest towns in Bolivia.

Über den Autor