John Jeston, Johan Nelis
Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: process governance strategic alignment methods (execution/implementation) people culture technology.Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: Importance Key trends in this area Elements that comprise the dimension Detailed deillegalscription of the elements that comprise the ideal or visionary position Road map of how to get there from various starting positions.
Part 1 Management Overview; Chapter 1 Introduction; Chapter 2 Case Studies; Part 2 Management by Process Framework Overview; Chapter 3 Introduction; Chapter 4 Process Leadership; Chapter 5 Process Governance; Chapter 6 Process Performance; Chapter 7 Strategic Alignment; Chapter 8 People Capability; Chapter 9 Project Execution; Chapter 10 Future of Business Process Management; Part 3 Appendices Process Leadership Process Governance People Capability Technology;
Business processes are one of the drivers for any organization in realizing their organizational strategic objectives. This book provides an exposition of the six key dimensions necessary for the creation of a process-focused organization: process governance, strategic alignment, methods (execution/implementation), people, culture, and technology.
