Explains approaches to managing disputes at home, in the workplace or school, within communities, and in the international arena.
Über den Autor
Myra Warren Isenhart teaches, writes, and consults about topics in organizational communication. Currently a faculty member at the University of Denver, she has also served on faculties at the University of Colorado at Denver and St. Thomas Theological Seminary. Her MA & PhD are in Human Communication. She is a speaker and author on conflict management in the workplace. She has published a articles in communication journals and coauthored Collaborative Approaches to Conflict Management also published by Sage. Her clients are broad based, with concentrations in health care, software development, and government. She serves on several nonprofit boards.
Inhaltsverzeichnis
Introduction
Theoretical Perspectives
Conflict in Action
Negotiation
Mediation
Facilitation
Hybrids
Arbitration
Hybrids
Judicial Processes
Designing Systems for Conflict Management
Training and Education
Summary of Practitioner Insights
Klappentext
This book explains how approaches such as negotiation, mediation, facilitation, arbitration and judicial practices can be employed to manage a range of disputes from those at home, in the workplace, school or community to the international arena.
