Über den Autor
Mehdi Khosrow-Pour, D.B.A. is currently the Executive Director of the Information Resources Management Association (IRMA). Previously, he served on the faculty of the Pennsylvania State University as an Associate Professor of Information Systems for twenty years. He has written or edited over twenty books in Information Technology Management and he is also the editor of the Information Resources Management Journal, Journal of Cases on Information technology, Journal of Electronic Commerce in Organizations, and International Journal of Cases on Electronic Commerce.
A Sample of Contents: Managing On-line Customer Service Operations; Inducing Online Trust in E-Commerce: Empirical Investigations on Web Design Factors; Conceptualizing Failed B2C Dotcoms as Innovation Failures; E-Recruiting System Development and Architecture; Framework for User Perception of Effective E-Tail Web Sites.
As businesses, researchers, and practitioners look to devise new and innovative technologies in the realm of e-commerce, the human side in contemporary organizations remains a test in the industry. Utilizing and Managing Commerce and Services Online broadens the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations. Utilizing and Managing Commerce and Services Online provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work.