Über den Autor
Craig Le Clair is vice president of Automated Data Processing (ADP), where he is focused on next-generation solutions for the brokerage and financial services market. His career in enterprise systems spans 20 years and began with development of early Internet technology at BBN Communications. Le Clair has held senior positions with several leading companies in the document management, content management and business process automations markets and has published more than 20 articles on technology and marketing. He holds a bachelor of science degree in economics from Georgetown University and an MBA from George Washington University.
Part One: The Discipline for Success; Chapter 1: An Implementation View of Value; Chapter 2: Behavioral Change; Chapter 3: Assimilation; Chapter 4: Implementation Difficulty; Chapter 5: Customer Core Competency; Chapter 6: The Customer-Focused-Focused Business Case; Chapter 7: Assessing your Effect on the Customer; Part Two: A Customer-Ffocused Approach to Value Discovery in Developing Markets; Chapter 8: Product Development Background; Chapter 9: A Customer-Focused Value Discovery Process; Chapter 10: Strategic Assessment; Part Three: Management Issues in Value Creation IssuesDiscovery; Chapter 11: Organizational Issues of Emerging Companies; Chapter 12: Creating Value Through Alliances; Chapter 13: Value Creationng Value Uusing Off-shore Resources; Chapter 14: Company Valuation and Financing
LeClair describes enterprise-level information systems that businesses use to support their processes. This book provides a clear and simple framework to help software companies understand this experience, and help them build software products compatible with organizations, humans, and complex customer environments.