Inhaltsverzeichnis
Introduction xxviii Hardware Section xxix Part I: Voice Concepts Chapter 1 Traditional and Unified Voice 1 Lab 1-1: Telephony Terminology 1 Task 1: Matching Items 1 Chapter 2 Understanding Cisco Unified Communications Solutions 3 Lab 2-1: Key Features of Cisco Unified Communications Solutions 3 Task 1: Questions 3 Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration 5 Lab 3-1: Network Connectivity 5 Task 1: Clear and Cable Devices 6 Step 1-1: Clear Prior Configurations 6 Step 1-2: Cable Router and Switch 6 Task 2: Configure Basic Setup 6 Step 2-1: Configure Basic Setup on the Router 6 Step 2-2: Configure Basic Setup on the Switch 6 Task 3: Configure the Switch 7 Step 3-1: Create the VLANs 7 Step 3-2: Configure the Trunk Port 7 Step 3-3: Configure the Access Ports 8 Step 3-4: Configure the Switch Management Interface 9 Task 4: Configure the Router Subinterfaces 9 Step 4-1: Configure the Data VLAN Subinterface 9 Step 4-2: Configure the Management VLAN Subinterface 9 Step 4-3: Configure the Voice VLAN Subinterface 9 Step 4-4: Activate the Router Interface 9 Task 5: Verification 10 Step 5-1: Verify Switch VLAN Configuration 10 Step 5-2: Verify Switch Port Assignment 10 Step 5-3: Verify Router Subinterface IP Assignment 11 Task 6: DHCP Services 11 Step 6-1: Configure DHCP Pools on the Router 12 Task 7: Test and Cleanup 12 Step 7-1: Test Connectivity 12 Step 7-2: Save the Configurations 12 Step 7-3: (Optional) Explore Power Over Ethernet on the Switch 13 Lab 3-2: Network Time Protocol 15 Task 1: NTP Services 15 Step 1-1: Load Prior Configurations 15 Step 1-2: (Optional) Configure Local Time Zone 16 Step 1-3: Manually Set the Clock 16 Step 1-4 (Option A): Contact an NTP Server on the Internet 16 Step 1-4 (Option B): Configure Another Cisco Router to Act as an NTP Server 17 Step 1-5: Verify That the Time Is Synchronized 17 Step 1-6: (Optional) Configure the Switch to Get NTP from the Router 21 Step 1-7: Save the Configurations 21 Lab 3-3: Phone Boot/Registration Process 22 Task 1: Questions 22 Part II: Cisco Unified Communications Manager Express (CUCME) Chapter 4 Introduction to CUCME Administration 23 Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional 23 Task 1: Load Prior Configurations 23 Task 2: Explore Telephony Services 24 Step 2-1: Determine CUCME Version 24 Task 3: Exploring CUCME Using CCP 25 Step 3-1: Test Connectivity Between PC and Router 25 Step 3-2: Configure the Router for CCP Access 25 Step 3-3: Open the CCP Application 26 Step 3-4: Create a Community in CCP 26 Step 3-5: Working with a Community in CCP 27 Step 3-6: Viewing Device Configuration Options in CCP 28 Step 3-7: Establish Unified Communication Functionality in CCP 29 Step 3-8: Deliver Configuration from CCP to the Router 29 Step 3-9: Review Unified Communications Features Summary 30 Step 3-10: Save the Startup Configuration in CCP 31 Step 3-11: Save the Running Configuration to the PC Using CCP 31 Step 3-12: Explore Other Parts of CCP 32 Lab 4-2: Integrated HTML GUI 33 Task 1: Load Prior Configurations 33 Task 2: Configure the Router for Web Access 33 Step 2-1: Enable HTTP Service on the Router 33 Step 2-2: Create a CUCME Web Administrator Account 34 Step 2-3: Use a Web Browser to Connect to the GUI 34 Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME) 37 Lab 5-1: Basic Manual Phone Configuration Using the CLI 37 Task 1: Load Prior Configurations 38 Task 2: Configure Telephony-Service 38 Step 2-1: Disable Auto Phone Registration 38 Step 2-2: Establish the Maximum Number of Phones Allowed to Register 38 Step 2-3: Establish the Maximum Number of Directory Numbers (Phone Numbers) 38 Step 2-4: Set the IP Address Used by CUCME 39 Step 2-5: Create the Default Template Files 39 Step 2-6: Inspect the IP Phone Generic Config File 40 Task 3: Configuring Directory Numbers 41 Step 3-1: Create a Dual-Line Ephone-dn 41 Step 3-2: Repeat to Create the Next Three Phone Numbers 41 Task 4: Manually Configure an Ephone and Associate the First Directory Number 42 Step 4-1: Get the MAC Address of the First Phone 42 Step 4-2: Create an Ephone and Assign the MAC Address 42 Step 4-3: Assign the First Directory Number to the First Button on the Phone 43 Step 4-4: Connect the First Phone to the Switch 44 Task 5: Manually Configure a Second Phone 44 Step 5-1: Connect the Second Phone to the Switch 45 Step 5-2: Assign the Second and First Directory Numbers to the Second Phone 45 Step 5-3: Make a Call 46 Step 5-4: Assign Other Extensions to the First Phone 46 Step 5-5: Clear Configuration for the Next Lab 47 Lab 5-2: Advanced Manual Phone Configuration Using the CLI 48 Task 1: Load Prior Configurations 48 Task 2: Configure Telephony-Service 49 Step 2-1: Configure Required Telephony-Service Settings 49 Step 2-2: Configure System Time in Telephony-Service 49 Step 2-3: Configure a Banner Message for Phones with a Display 49 Task 3: Configure Ephone-dns 50 Step 3-1: Add the name Option to an Ephone-dn 50 Step 3-2: Change the Phone Display Header Bar 50 Step 3-3: Change the Text for Each Line Button 51 Step 3-4: Create the Other Ephone-dns 51 Task 4: Configure Ephones 51 Step 4-1: Create an Ephone, and Assign the MAC Address and a Directory Number 51 Step 4-2: Assign the Ephone Model Type 52 Step 4-3: Assign Users to the Phones 52 Step 4-4: Create the Other Ephones 52 Task 5: Test and Save Configuration 53 Step 5-1: Make Calls 53 Step 5-2: Save the Configuration 53 Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP) 54 Task 1: Load Prior Configurations 54 Task 2: Configure Telephony Settings 55 Step 2-1: View Telephony Settings 55 Step 2-2: Edit General Telephony Settings 55 Step 2-3: Edit System Config Telephony Settings 56 Task 3: Configure Extensions 57 Step 3-1: View Extension Settings 57 Step 3-2: Create an Extension 58 Step 3-3: Create More Extensions 60 Task 4: Configure Phones and Users 60 Step 4-1: View Phone/User Settings 60 Step 4-2: Create a Phone 60 Step 4-3: Create a User 62 Step 4-4: Create Another Phone/User 62 Task 5: Test and Save Configuration 63 Step 5-1: Make Calls 63 Step 5-2: Examine the Router Configuration 64 Step 5-3: Save the Configuration 64 Lab 5-4: Examine VoIP Protocols 65 Task 1: Load Prior Configurations 65 Task 2: Establish Packet Capture 65 Step 2-1: Configure the Switch for Packet Capture 66 Task 3: Start Wireshark Capture 66 Step 3-1: Examine Phone Boot in Wireshark 66 Step 3-2: Examine a Phone Call in Wireshark 67 Task 4: Play Captured Audio 70 Task 5: Clean Up 72 Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS 73 Lab 6-1: (Optional) Configuring Analog Interfaces 73 Task 1: Load Prior Configurations 74 Task 2: Examine the Interfaces in the Router 74 Task 3: Configuring FXS Ports 75 Step 3-1: Call Signaling Selection 75 Step 3-2: Connect an Analog Phone and Make a Call 75 Step 3-3: Call Progress Tones 75 Step 3-4: Description Information 76 Step 3-5: Caller ID Information 76 Step 3-6: Examine Interface Status 77 Step 3-7: Automatically Dialing Phones 77 Task 4: Configuring FXO Ports 77 Step 4-1: Configure Dial Type 77 Step 4-2: Configure Ring Number 78 Step 4-3: Description Information 78 Step 4-4: Connect the FXO Port (Optional) 78 Step 4-5: Redirect Incoming Calls (Optional) 78 Lab 6-2: (Optional) Configuring Digital Interfaces 79 Task 1: Load Prior Configurations 79 Task 2: Examine Resources in the Router 80 Step 2-1: Examine Hardware 80 Step 2-2: Examine Controller Interface 80 Step 2-3: Examine DSP Resources 81 Task 3: Configure CCS (PRI) Settings 82 Step 3-1: Configure ISDN Switch Type 82 Step 3-2: Configure Clock Participation 82 Step 3-3: Configure Controller T1 Settings 82 Step 3-4: Configure PRI Timeslots 83 Step 3-5: Examine the Interfaces 84 Task 4: Configure ISDN Network End 85 Lab 6-3: Call Legs, Dial Peers, and Wildcards 86 Task 1: Call Legs 86 Step 1-1: Understanding Call Legs 86 Task 2: Introduction to Dial Peers 87 Step 2-1: Call Flow with a Single-Router Dial Peer Exercise 87 Step 2-2: Create POTS Dial Peers 88 Step 2-3: Call Flow for Dual-Router Dial Peers Without Wildcards Exercise 89 Task 3: Introduction to Wildcards in Cisco Unified Communications Manager Express (CUCME) 90 Step 3-1: Call Flow for Dual-Router Dial Peers with Wildcards Exercise 91 Step 3-2: Create Destination Patterns Using Wildcards 92 Task 4: Create POTS and VoIP Dial Peers 93 Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation 95 Task 1: Outbound Call Processing 95 Step 1-1: Examining Dial-Peer Selection 95 Step 1-2: Understanding Dial-Peer Selection 97 Step 1-3: Troubleshooting Dial-Peer Selection with the show dial-peer voice summary Command 99 Step 1-4: Troubleshooting Dial-Peer Selection with Debug 101 Task 2: POTS Dial-Peer Behavior and Digit Manipulation 102 Step 2-1: Examining POTS Dial-Peer Digit Stripping 103 Task 3: Inbound Dial-Peer Selection 106 Step 3-1: Examine Digit Matching for Inbound Calls 106 Task 4: Dial Plans for the PSTN 107 Step 4-1: Understanding Dial Plans 107 Step 4-2: Creating a PSTN Dial Plan for the NANP 108 Lab 6-5: Dial-Peer Configuration Using the CLI 110 Task 1: Load Prior Configurations 111 Task 2: Configure Hardware Used by the Dial Peers 112 Task 3: Configure Secondary Dial Tone 112 Task 4: Configure the PSTN Dial Peers 113 Step 4-1: Configure Emergency Services Calls 113 Step 4-2: Configure Service Code Calls 114 Step 4-3: Configure Local Calls 114 Step 4-4: Configure Long-Distance (Toll) Calls 114 Step 4-5: Configure Toll-Free Calls 115 Step 4-6: Configure Premium-Rate Calls 115 Step 4-7: Configure International Calls 115 Step 4-8: Make Test Calls to the PSTN Simulator 116 Task 5: Inbound Calls 117 Step 5-1: Configure for Inbound Calls 117 Step 5-2: Test Inbound Calls 118 Task 6: Calls over the WAN 119 Step 6-1: Configure a WAN Connection 119 Step 6-2: Configure a Routing Protocol (Optional) 119 Step 6-3: Configure Four-Digit VoIP Dial Peers to Other Pods Using the WAN 119 Step 6-4: Create VoIP Dial Peer for Any Other Pods 120 Step 6-5: Verify Calls to Other Pods Using the WAN 120 Task 7: PSTN Failover 120 Step 7-1: Configure a PSTN Failover 120 Step 7-2: Configure a PSTN Failover 121 Step 7-3: Configure Remaining PSTN Failover Dial Peers 121 Step 7-4: Test PSTN Failover 121 Step 7-5: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 121 Lab 6-6: Dial-Peer Configuration Using CCP 122 Task 1: Load Prior Configurations 123 Task 2A: Configure Digital T1/E1/PRI Interface 124 Step 2A-1: Digital Trunks 124 Step 2A-2: T1/E1 Interface 124 Step 2A-3: Deliver Configuration from CCP to the Router 125 Step 2A-4: Deliver Configuration from CCP to the Router 126 Task 2B: Configure Analog FXO/FXS Interfaces 126 Step 2B-1: Analog Trunks 126 Task 3: Configure Secondary Dial Tone 127 Task 4: Create Outgoing Dial Plan 128 Step 4-1: POTS Dial Plans 128 Step 4-2: Import Outgoing Template 128 Step 4-3: Outgoing Dial Plan Summary 129 Step 4-4: Selecting Destination Trunk 130 Step 4-5: Apply Configuration 130 Task 5: Create Outbound POTS Dial Peers 131 Step 5-1: View POTS Dial Peers 131 Step 5-2: Create POTS Dial Peer 132 Step 5-3: Digit Manipulation 132 Step 5-4: Dial Peers Challenge 133 Step 5-5: Make Test Calls to the PSTN Simulator 134 Task 6: Create Incoming Dial Plan 134 Step 6-1: Create Dial Plans Wizard Selection 134 Step 6-2: Incoming Dial Plan Summary 134 Step 6-3: Create Incoming Dial Plan 134 Step 6-4: Test Incoming Dial Plan 135 Task 7: Create VoIP Dial Peers 135 Step 7-1: Configure a WAN Connection 135 Step 7-2: Configure a Routing Protocol (Optional) 136 Step 7-3: View VoIP Dial Peers 136 Step 7-4: Create VoIP Dial Peer 136 Step 7-5: Create VoIP Dial Peer for Any Other Pods 136 Step 7-6: Verify Calls to Other Pods Using the WAN 136 Task 8: PSTN Failover 137 Step 8-1: Configure a POTS Dial Peer for Failover 137 Step 8-2: Configure a POTS Dial Peer for Failover 137 Step 8-3: Digit Manipulation 138 Step 8-4: Configure Remaining PSTN Failover Dial Peers 139 Step 8-5: Test PSTN Failover 139 Step 8-6: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up 139 Lab 6-7: Quality of Service (QoS) 140 Task 1: Questions 144 Task 2: AutoQoS on a Switch (Optional) 144 Step 2-1: Configure a Port for a Cisco Phone 145 Step 2-2: Configure a Port for PC with Cisco IP Communicator 145 Step 2-3: Configure the Uplink to the Router 145 Step 2-4: Examine the Changes to the Switch Config 145 Step 2-5: Verify the QoS Operation 148 Task 3: AutoQoS on a Router (Optional) 149 Step 3-1: Configure the Port Connected to the Switch 149 Step 3-2: Verify the QoS Configuration 149 Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features 151 Lab 7-1: Configuring the Phone Directory 151 Task 1: Load Prior Configurations 152 Task 2: Populate the Directory 152 Step 2-1: Manually Adding Directory Entries Using the CLI 152 Step 2-2: Manually Adding Directory Entries Using CCP 152 Step 2-3: Enabling the Local Directory on the Phone Display 154 Lab 7-2: Configuring Call Forwarding 156 Task 1: Load Prior Configurations 156 Task 2: Configure Call Forwarding on the Phone 156 Task 3: Configure Call Forwarding on the Router 157 Step 3-1: Configuring Call Forwarding Using the CLI 157 Step 3-2: Configuring Call Forwarding Using the CCP 158 Step 3-3: Infinite Loop Solved 160 Lab 7-3: Configuring Call Detail Records and Accounting 161 Task 1: Load Prior Configurations 161 Task 2: Establish Logging Locally on the Router 162 Task 3: Establish Logging and CDRs to a Syslog Server 163 Part III: Cisco Unified Communications Manager (CUCM) Chapter 8 Administrative Interfaces 165 Lab 8-1: Exploring the CUCM GUI 165 Task 1: CUCM Administrative Interfaces 166 Task 2: The CCMAdmin Page 168 Chapter 9 Managing Services, Phones, and Users 169 Lab 9-1: Phone Boot Process 169 Lab 9-2: CUCM Services 170 Task 1: Remove DNS Dependencies 171 Step 1-1: Change Server Host Name to IP Address 171 Step 1-2: Change Phone References to IP Address 172 Task 2: Examine Network and Feature Services 173 Step 2-1: Examine Network Services 173 Step 2-2: Examine Feature Services 173 Task 3: Activating Feature Services and Using Help 174 Step 3-1: Service Activation Page 174 Step 3-2: Using the Help Menu 175 Step 3-3: Activate Cisco CallManager and Cisco TFTP Services 176 Task 4: Examine CUCM Licenses 176 Step 4-1: View License Unit Report 176 Lab 9-3: Autoregistration for Phones 178 Task 1: Verify That Required Services Are Ready 179 Task 2: Enable Autoregistration 179 Step 2-1: Verify Enterprise Settings for Autoregistration 179 Step 2-2: Enable Autoregistration 179 Task 3: Testing with Phones 180 Step 3-1: Connect Two Phones 180 Step 3-2: Examine the Registered Phones 181 Task 4: Cleanup 182 Step 4-1: Disable Autoregistration 182 Step 4-2: Remove Registered Phones 182 Lab 9-4: Preparing for Phone Registration 183 Task 1: Examine the Default Device Pool 184 Task 2: Communications Manager Groups 184 Example of a Cluster with Three Servers 185 Task 3: Date/Time Groups 187 Step 3-1: Create Central Time Zone Group 188 Step 3-2: Create Eastern Time Zone Group 188 Task 4: Regions 189 Step 4-1: Examine the Default Region Codecs 190 Step 4-2: Create the First Two Regions 190 Step 4-3: Modify Region Relationships 191 Step 4-4: Create a Third Region 192 Task 5: Locations 193 Task 6: Device Pools 194 Step 6-1: Create Madison Device Pool 195 Step 6-2: Create New York Device Pool 195 Step 6-3: Create Chicago Device Pool 196 Task 7: Phone Button Templates 196 Step 7-1: Create Phone Button Template 196 Step 7-2: Modify Phone Button Template 198 Task 8: Softkey Templates 199 Step 8-1: Create Softkey Template 199 Step 8-2: Modify Softkey Template 200 Task 9: Common Phone Profile 202 Task 10: Device Defaults 202 Task 11: Testing 203 Task 12: Cleanup 204 Lab 9-5: Registering Phones Manually 205 Task 1: Manually Register a Phone 205 Step 1-1: Manually Add a Phone 205 Step 1-2: Manually Add a Directory Number 207 Step 1-3: Manually Add More Directory Numbers 209 Task 2: Manually Register More Phones 210 Task 3: Test Custom Softkey Templates 210 Lab 9-6: Registering and Updating Phones Using the Bulk Administration Tool (BAT) 212 Task 1: Activate the BAT Service 213 Task 2: Examine a Phone Export File 213 Step 2-1: Export Phone Configurations 213 Step 2-2: Job Scheduler 214 Step 2-3: Download Files 215 Step 2-4: Open the Phone Export File in Microsoft Excel 216 Task 3: Download BAT File to Import Phones 217 Step 3-1: Using the BAT File 217 Step 3-2: Upload the BAT Import File 220 Task 4: Create BAT Template 221 Step 4-1: Create BAT Phone Template 221 Step 4-2: Add Lines to the BAT Phone Template 222 Task 5: Validate Data Import 224 Task 6: Complete Importing Phones 225 Task 7: Verify Phone Import 226 Task 8: Modifying Existing Phones 227 Step 8-1: Find the Phones to Update 227 Step 8-2: Update Phone Parameters 227 Lab 9-7: Adding End Users Manually 229 Task 1: Examine Administrative Users 230 Task 2: Examine User Groups 231 Task 3: Examine Roles 232 Task 4: Create New AXL Group 234 Task 5: Create the New AXL User 235 Task 6: Examine the Default Login Credential Policy 235 Task 7: Manually Create an End User 236 Task 8: Explore End User Web Pages 239 Lab 9-8: Adding End Users with the Bulk Administration Tool (BAT) 241 Task 1: Use BAT to Import End Users 241 Step 1-1: Use BAT Template 241 Step 1-2: Upload the BAT Import File 242 Step 1-3: Create BAT User Template 243 Step 1-4: Insert New Users 244 Step 1-5: Verify User Import 244 Lab 9-9: Adding End Users with LDAP Synchronization 246 Task 1: Set Up Windows Server 247 Step 1-1: Verify Server IP Address 247 Step 1-2: Configure Active Directory Sync Admin Account 247 Step 1-3: Create New Organizational Unit in Windows 250 Step 1-4: Create End Users in Windows 250 Task 2: Activate DirSync Service in CUCM 251 Task 3: Configure CUCM LDAP Synchronization 251 Step 3-1: Configure LDAP System 251 Step 3-2: Configure LDAP Directory 252 Step 3-3: Verify New Users 253 Step 3-4: Add CUCM User to Active Directory 254 Step 3-5: Resync LDAP 254 Task 4: Configure CUCM LDAP Authentication 255 Step 4-1: Configure LDAP Authentication 255 Step 4-2: Verification of End-User Passwords 256 Task 5: Clean Up 256 Chapter 10 CUCM Dial Plan 257 Lab 10-1: Call Routing 257 Task 1: Examine CUCM Call-Routing Logic 258 Step 1-1: Understanding CUCM Wildcards 258 Step 1-2: Understanding CUCM Call-Routing Logic 259 Step 1-3: Understanding CUCM Call-Routing Architecture 260 Task 2: Create Devices in CUCM 261 Step 2-1: (Optional) Create a Dummy H.323 Gateway 261 Step 2-2: Prep the Router to Become an MGCP Gateway 262 Step 2-3: Create the MGCP Gateway in CUCM 263 Step 2-4: Activating the MGCP Gateway on the Router 266 Task 3: Create Route Group in CUCM 269 Task 4: Create Route Lists in CUCM 270 Task 5: Create Route Patterns in CUCM to Build a Dial Plan to Match the North American Numbering Plan (NANP) 272 Step 5-1: Creating a Seven-Digit Local Calls Route Pattern 272 Step 5-2: Creating a Ten-Digit Local Calls Route Pattern 275 Step 5-3: Creating an Emergency Services Calls Route Pattern 276 Step 5-4: Creating a Long-Distance Calls Route Pattern 278 Step 5-5: Creating a Premium Services Blocked Calls Route Pattern 279 Step 5-6: Creating a Toll-Free Calls Route Pattern 280 Step 5-7: Creating a Service Codes Calls Route Pattern 281 Step 5-8: Creating an International Calls Route Pattern 282 Step 5-9: Examine the NANP Route Patterns 283 Lab 10-2: Class of Control-Partitions and Calling Search Spaces (CSS) 285 Task 1: Examine Partitions and Calling Search Spaces (CSS) 286 Step 1-1: Examine Partitions 286 Step 1-2: Examine Calling Search Spaces 286 Step 1-3: Examine Partitions and CSS Together 287 Step 1-4: Calculate Partitions and CSS Interactions 290 Step 1-5: Partitions and CSS for SOI 291 Task 2: Create and Assign Partitions 294 Step 2-1: Create Partitions 294 Step 2-2: Assign a Partition 294 Task 3: Create Calling Search Spaces 297 Step 3-1: Create the Mad_Restricted_CSS Calling Search Space 297 Step 3-2: Create the Mad_Guest_CSS Calling Search Space 297 Step 3-3: Create the Mad_Employee_CSS Calling Search Space 298 Step 3-4: Create the Mad_Unrestricted_CSS Calling Search Space 298 Task 4: Assign Calling Search Spaces and Partitions 298 Step 4-1: Assign a CSS and Partition to the Directory Numbers 299 Step 4-2: Assign a Partition to a Route Pattern 300 Step 4-3: Assign Partitions to All the Route Patterns 301 Step 4-4: Assign a CSS to a Gateway 302 Step 4-5: Assign a CSS to a Phone 303 Step 4-6: Experiment with Line/Phone CSS Interaction 304 Step 4-7: Challenge: Complete the Testing 305 Step 4-8: Cleanup 305 Lab 10-3: Centralized Cisco Unified Communications Manager (CUCM)-to-Branch Office Call Routing 306 Task 1: Examine Call Admission Control (CAC) 307 Step 1-1: Examine the Settings for Regions and Locations 307 Step 1-2: Examine Call Statistics on a Phone 307 Step 1-3: Change a Phone to the New York Device Pool 308 Step 1-4: Determine Bandwidth Needed for G.729 Calls 309 Step 1-5: Determine Bandwidth Needed for G.711 Calls 310 Step 1-6: Determine Bandwidth Needed for iLBC Calls 311 Step 1-7: Cleanup 312 Task 2: Implement Alternate Automatic Routing (AAR) 312 Step 2-1: Set Up Branch Office Gateway 312 Step 2-2: Enable AAR Service Parameter 315 Step 2-3: Create AAR Groups 315 Step 2-4: Update Device Pools 316 Step 2-5: Configure a Branch Office Phone 317 Step 2-6: Testing 319 Step 2-7: Verify That the AAR CSS Is Working 320 Step 2-8: Branch Office Dial Plan Challenge 321 Task 3: Implement Survivable Remote Site Telephony (SRST) and Call Forward UnRegistered (CFUR) 321 Step 3-1: Configure SRST Reference in CUCM 322 Step 3-2: Apply SRST Reference to Device Pool 323 Step 3-3: Configure Router for SRST 324 Step 3-4: Configure Dial Peers for SRST 325 Step 3-5: Configure Maximum Redirects 326 Step 3-6: Configure CFUR 326 Step 3-7: Test SRST Failover and CFUR Behavior 327 Tips to Complete Branch Office Dial Plan 328 Lab 10-4: Hunt Groups 330 Task 1: Configure Hunt Groups 331 Step 1-1: Configure Sales Agents Line Group 331 Step 1-2: Configure Managers Line Group 332 Step 1-3: Configure Hunt List 332 Step 1-4: Configure Hunt Pilot 334 Step 1-5: Testing 334 Chapter 11 CUCM Telephony Features 337 Lab 11-1: Extension Mobility 337 Task 1: Activate Extension Mobility Services and Configure Service Parameters 338 Step 1-1: Activate Extension Mobility Service 338 Step 1-2: Configure Extension Mobility Service Parameters 338 Task 2: Configure Extension Mobility IP Phone Service 340 Step 2-1: Configure the Extension Mobility IP Phone Service 340 Task 3: Create and Associate Device Profiles 341 Step 3-1: Create Default Device Profile 341 Step 3-2: Create Device Profile 341 Step 3-3: Configure Lines for the Device Profile 342 Step 3-4: Associate a Device Profile with a User 343 Step 3-5: Enable Extension Mobility on a Phone 344 Task 3: Validate Extension Mobility 344 Lab 11-2: Call Coverage Features 346 Task 1: Configure Call Park and Directed Call Park 347 Step 1-1: Configure Call Park 347 Step 1-2: Test Call Park 348 Step 1-3: Configure Directed Call Park 348 Step 1-4: Test Directed Call Park 349 Task 2: Configure Call Pickup 349 Step 2-1: Create a Call Pickup Group 349 Step 2-2: Assign a Call Pickup Group to a Phone 349 Step 2-3: Test Call Pickup 350 Task 3: Configure Shared Lines 351 Step 3-1: Create a New Directory Number 351 Step 3-2: Assign Directory Number to Second Phone 351 Step 3-3: Test Shared Lines 352 Task 4: Configure Barge and Privacy 352 Step 4-1: Configure System Parameters for Barge 352 Step 4-2: Disable Barge on a Phone 353 Step 4-3: Testing Barge 354 Task 5: Configure Intercom 354 Step 5-1: Create Intercom Partitions 354 Step 5-2: Create Intercom Numbers 355 Step 5-3: Configure Intercom on First Phone 356 Step 5-4: Configure Intercom on Second Phone 358 Step 5-5: Testing Intercom 359 Step 5-6: Intercom Challenge 359 Task 6: Configure Native Presence 359 Step 6-1: Configure Phone Button Template (BLF Speed Dials) 359 Step 6-2: Enable BLF Speed Dials 360 Chapter 12 CUCM Mobility Features 363 Lab 12-1: Mobile Connect 363 Task 1: Enable Users and Phones for Mobile Connect 364 Step 1-1: Configure User to Use Mobile Connect 364 Step 1-2: Configure Softkey Template 365 Step 1-3: Configure Phone for Mobile Connect 367 Task 2: Create Remote Destinations and Remote Destination Profiles 368 Step 2-1: Create Remote Destination Profile 368 Step 2-2: Create Remote Destinations. 369 Task 3: Configure and Apply Access Lists 371 Step 3-1: Create Allowed Number Access List 372 Step 3-2: Create Blocked Number Access List 373 Step 3-3: Apply Access Lists 374 Task 4: Testing Mobile Connect 374 Step 4-1: Mobile Connect-Forwarding to Remote Destination 374 Step 4-2: Mobile Connect-Blocking 375 Lab 12-2: Mobile Voice Access 376 Task 1: Enable MVA 377 Step 1-1: Activate the MVA Service 377 Step 1-2: Configure Service Parameters for MVA 377 Task 2: Configure Users for MVA 377 Step 2-1: Enable MVA for the User 377 Task 3: Configure MVA 378 Step 3-1: Configure MVA Media Resource 378 Step 3-2: Examine IOS Gateway Configuration 379 Part IV: Voicemail and Presence Solutions Chapter 13 Cisco Unity Connection 381 Lab 13-1: Integrating CUC with CUCM 381 Task 1: Create SCCP Ports for CUCM Connections to CUC 382 Step 1-1: Add Voice Mail Ports Using the Wizard 382 Step 1-2: Add Ports Using the Wizard 383 Step 1-3: Configure Device Information Using the Wizard 384 Step 1-4: Configure Directory Numbers Using the Wizard 384 Step 1-5: Configure Line Group Using the Wizard 385 Step 1-6: Wizard Confirmation 385 Step 1-7: Wizard Summary 385 Step 1-8: Create Hunt List 386 Step 1-9: Create Hunt Pilot 387 Step 1-10: Create Message Waiting Indicator On 388 Step 1-11: Create Message Waiting Indicator Off 389 Step 1-12: Create Voice Mail Pilot 389 Step 1-13: Create Voice Mail Profile 390 Task 2: Configure CUC for SCCP Connection to CUCM 390 Step 2-1: Configure Phone System 390 Step 2-2: Configure Port Group 391 Step 2-3: Configure SCCP Port 392 Step 2-4: Test the CUCM-to-CUC Connection 393 Task 3: Create SIP Trunk for CUCM Connections to CUC 393 Step 3-1: Configure SIP Trunk Security Profile 394 Step 3-2: Configure SIP Trunk 395 Step 3-3: Configure Route Pattern 396 Step 3-4: Create SIP Voice Mail Pilot 397 Step 3-5: Create Voice Mail Profile 398 Step 3-6: Assign SIP Voice Mail Profile to a Phone 399 Task 4: Configure CUC for SIP Connection to CUCM 399 Step 4-1: Configure Phone System 399 Step 4-2: Configure SIP Port Group 400 Step 4-3: Configure SIP Port 400 Step 4-4: Test the CUCM-to-CUC Connection 401 Task 5: Using the Real-Time Monitoring Tool (RTMT) to Examine Voice Mail Call Flow 401 Step 5-1: Download and Install RTMT 401 Step 5-2: Examine Voice Mail Ports Using RTMT 402 Lab 13-2: Configuring Cisco Unity Connection (CUC) Templates and Manually Adding a User 405 Task 1: CUC Authentication Rules and Class of Service 406 Step 1-1: Examine Authentication Rules 406 Step 1-2: Configure Authentication Rules 407 Step 1-3: Examine Class of Service 408 Task 2: CUC User Template 409 Step 2-1: Examine the User Template 409 Step 2-2: Create a User Template 410 Task 3: Configure CUC Users 412 Step 3-1: Configure User with the Custom Template 412 Step 3-2: Test User Voice Mailb
Klappentext
The CCNA® Voice certification expands the reader's CCNA-level skill set to prepare for a career in voice networking. This lab manual helps to prepare students for the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) certification exam (640-461). CCNA Voice Lab Manual gives extensive hands-on practice for developing an in-depth understanding of voice networking principles, tools, skills, configurations, integration challenges, and troubleshooting techniques. This manual can be used for practicing a wide spectrum of tasks involving Cisco Unified Communications Manager, Unity Connection, Unified Communications Manager Express, and Unified Presence.
