Über den Autor
Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. He is author of Metrics: How to Improve Key Business Results and coauthor of Why Organizations Struggle So Hard to Improve So Little and numerous articles on metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures.
- Introduction: Who, What, Where, When, Why, and How You Use Metrics
- Establishing a Common Language
- Where to Begin: Planning a Good Metric
- Using Metrics as Indicators
- Triangulation: Essential to Creating Effective Metrics
- Creating and Interpreting the Metrics Report Card
- Establishing Standards and Benchmarks
- Appendix: Metrics Tools to Use and Useful Resources
Planning and Designing Effective Metrics is a brief guide to creating a metrics program to help improve key business outcomes. It provides the tools for developing real solutions to real business problems.