Foreword. Preface. Section I: Framework Concepts for Information and Process Integration. 1. Documents, Processes, and Metaprocesses; T. Wakayama, et al. 2. Documents and Business Processes: Understanding the Links; A. Unni, R. Bhamidipati. 3. Documents and Dependencies: Enabling Strategic Improvement through Coordination Redesign; C.S. Osborn. 4. Enterprise Modeling within the Framework of Business Process Reengineering; K.J. Heng, et al. 5. Lessons from Paperwork: Designing a Cooperative Shared Object Service; J. Hughes, et al. Section II: The Use of Documents in Information and Process Integration. 6. Information Integration for Field Workers and Office-Based Professionals: 3 Case Studies; M. Bauer, J. Siegel. 7. Crossing the Border: Document Coordination and the Integration of Processes in a Distributed Organisation; A. MacLean, P. Marqvardsen. 8. Approaches to Standardization of Documents; K. Braa, T.I. Sandahl. 9. Information and Process Integration from User Requirements Elicitation: A Case Study of Documents in a Social Services Agency; S. Greene, A. Rose. Section III: Models for Information and Process Integration. 10. Three Good Reasons for Using a Petri-Net-Based Workflow Management System; W.M.P. van der Aalst. 11. Logical Structure Transformation Between SGML Documents; N. Sakai, et al. 12. Task Oriented Modeling of Document Security in CapBasED-AMS; P.C.K. Hung, K. Karlapalem. 13. The Partial Order Model of Data: Enterprise Integration via a Unifying Model; D. Raymond. 14. Information Integrationin Maintenance and Design Processes: A Modeling Effort; M. Bauer, et al. Section IV: Emerging Contexts of Practice in Industry. 15. The LSS Project: A Case Study for Integrating an Electronic Document Repository into the Legal Process; T.L. Sarro, et al. 16. Dynamic Documents and Situated Processes: Building on Local Knowledge in Field Service; D.G. Bell, et al. 17. Document and Process Transformation During the Product Life Cycle; A. Bernstein, C. Schucan. 18. Forming the Research and Development Workplace: Documents as the Glue in the Process Design; T.H. Horgen, et al. Section V: Emerging Contexts of Practice in Government and Education. 19. Understanding of Business and Organizational Issues Surrounding Integration: Redesigning MIT's Publishing Services; B. Gleason. 20. Process Redesign in Education: The Case of Documents; M. Mandviwalla, A. Hovav. 21. Knowledge Worker System for Process Integration; W.J. Schmidt. 22. Web Publishing and Changes in Document Production; P. Sørgaard. Section VI: Strategies for Success: Lessons from a Failure Case. 23. Paper Documents: Implications of Changing Media for Business Process Redesign; G.L. Roth. 24. Guiding Enterprise Change: A Group Exercise in Information and Process Integration; S. Kannapan, G. Roth.
Information and Process Integration in Enterprises: Rethinking Documents is a bold attempt to address information and process integration issues as a single body of research and practice. This book has identified the concept of documents as a common thread linking the integration issues. Documents, after all, are representations of information, along with representations of the usage of the information contained therein. Rethinking the role of documents is therefore central to (re)engineering enterprises in the context of information and process integration.
The chapters of this book are based on papers presented at the `International Working Conference on Information and Process Integration in Enterprises (IPIC '96)', held at MIT on November 14 and 15, 1996. The chapters cover a range of issues: from the future role of documents in enterprise integration, to emerging models of business processes and information use, to practical experiences in implementing new processes and technologies in real work environments.
Information and Process Integration in Enterprises: Rethinking Documents is suitable as a secondary text for a graduate level course on information technology.
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