Über den Autor
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
Sunday: Customer care in general Monday: Who are the customers? Tuesday: Elements which influence customer care Wednesday: Enhancing customer relations Thursday: Complaints Friday: Setting and measuring standards Saturday: The customer care programme
Learn in a week, what the leading experts on customer care learn in a lifetime.