Chapter 1: Mirror Mirror: Creating the Need for Change
Chapter 2: Trust Through Transparency: Creating a Culture of Change
Chapter 3: Inverting the Organizational Pyramid: Building a Structure for Change
Chapter 4: Recasting the Role of the CEO: Transferring the Responsibility for Change
Chapter Five: Find Understanding in Misunderstanding: Renewing the Cycle of Change
An insider's account of how the IT service giant HCL Technologies turned conventional management thinking upside down, implementing a strategy which put their employees first.