Chapter 1: Changing Organizations in Our Complex World
Chapter 2: Change Frameworks for Organizational Diagnosis "HOW" to Change
Chapter 3: Change Frameworks for Organizational Diagnosis "WHAT" to Change?
Chapter 4: Building and Energizing the Need for Change
Chapter 5: Navigating Change Through Formal Structures and Systems
Chapter 6: Navigating the Informal Organization: Power and Culture
Chapter 7: Managing Recipients of Change and Influencing Internal Stakeholders
Chapter 8: Becoming a Master Change Agent
Chapter 9: Action Planning and Implementation
Chapter 10: Measuring Change - Designing Effective Control Systems
Chapter 11: Summary Thoughts on Organization Change
Bridging current theory with practical applications, the 'toolkit' combines conceptual models with concrete examples and useful exercises to dramatically improve the knowledge, skills, and abilities of students in creating effective change. The Second Edition:
- Takes a pragmatic, action-oriented approach
- Emphasizes the measurement of change
- Demonstrates principles and applications using real-world examples, exercises and cases.
- Offers an integrated organizational change model so students can see the connections between topics and chapters.